Frequently Asked Questions |
Tell me about the safety and
cleanliness of your products.
We thoroughly safety check each item after it is returned and carefully
clean, launder, and sanitize every rental item. We
track recall information on a regular basis through the U.S.
Consumer Product Safety Commission's website
(www.cpsc.gov), which provides automated recall updates on baby
equipment. We also register our products with the manufacturer, if
applicable. |
How new is
your equipment?
All of our Equipment is purchased new by L.A. Baby Gear Rental. We
promptly send in all warranties so we can be notified of any recalls or
safety issues. In addition we track all recalls on the consumer reports
website. Your child’s safety is our primary concern. We can provide you
with any brand or model information.
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Do you deliver car seats to LAX?
Sometimes. Travelers needing delivery to LAX generally require
delivery at a specific time. Unfortunately it is not always possible to
be at the airport at specific times. Please call to see if we can
accommodate your arrival and departure date. When possible car seats
delivered to the airport are $75 for up to a 10 rental.
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What is the payment process?
A credit card payment will confirm your reservation. Please call or email with this information. Payment in full will be required no later than 48 hours prior
to delivery. If
necessary, we can arrange to accept a personal check or cash upon
delivery. |
Do you offer discounts for
extended stays?
Sure we do. If your stay is going to exceed three weeks please contact
us for special pricing. |
Do you install car seats?
While we do not install car seats, we do provide instructions for
proper installation. |
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How will I receive my equipment?
We
will deliver and pick up your equipment to the location of your choice
with in a one hour window of the agreed upon time. We will deliver to
vacations rentals,
private residences, hotels, condos, campgrounds, bed and breakfasts. |
Where do you deliver?
L.A. Baby Gear
Rental delivers to most of Los Angeles County. Please see our Delivery
Area page. We do service limited parts of Orange County with a minimum
order of $100 and a $25 delivery/pickup fee. Please call for more info.
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Is there a charge for
delivery and pick up? We
do have a $15 flat rate
charge for delivery and pick up to most of L.A. County. Service to
Orange County requires a minimum order of $100 and a $25
delivery/pickup fee.
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What if I need something that I
don't see in your inventory?
We will do our best ot accommodate any special requests. Just give us a
call.
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What
are your delivery hours?
Generally deliveries and pick ups are
between 9am and 3pm but we're happy to accommodate your needs at no
extra cost.
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What
is your cancellation Policy?
We understand that travel plans
can change. There are no charges on orders canceled prior to 48 hours
of the delivery date. Orders canceled within 48 hours of the delivery
date will be charged 50% of the original order. With the exception of
holidays and summer months any order with an early return date will
receive a 50% refund on the remaining days. |
Do you have a minimum order amount?
Our
minimum order amout is $65 (with no delivery fee). You may still
place an order for any item that is less than this amount but the $65
minimum will apply. If mulitiple items are needed for less than seven
days please call for special pricing. |
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